Lukki Casino Terms & Conditions

1. General terms and acceptance

These Terms and Conditions apply to your access to and use of Lukki Casino, including the website, account services, games, promotions and any related features. By visiting the website, opening an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

These terms should be read together with any game rules, promotional terms, payment information, privacy notices and responsible gambling information displayed on the website. Additional terms may apply to particular games, offers or services. If an additional term conflicts with these Terms and Conditions, the additional term will apply to the relevant game, offer or service to the extent of the conflict.

Lukki Casino may update these terms from time to time. Changes may be made to reflect changes in the services, technology, security requirements, applicable laws or regulatory expectations. The latest version published on the website will apply from the date stated or, where no date is stated, from the time it is published. You should review this page regularly. Continued use of the services after an update means that you accept the revised terms.

• You must use the website lawfully and in accordance with these terms.
• You are responsible for reading the rules that apply to each game or promotion before participating.
• You must provide accurate, current and complete information when requested.
• You must keep your account information and login details secure.
• You must not allow another person to use your account.
• You should only gamble with money that you can afford to lose.

2. Eligibility, accounts and verification

Access to Lukki Casino is subject to eligibility requirements and applicable Australian laws. You must meet the minimum legal age and any other requirements that apply to online gambling in your location. It is your responsibility to check that you are permitted to use the services before registering or depositing. Lukki Casino may restrict access where use of the website is not permitted, cannot be supported or may create a legal, regulatory or security concern.

You may generally hold only one personal account unless an exception has been expressly approved. An account must be opened in your own name and for your own use. You must not create an account on behalf of another person, use a false identity or deliberately provide information that is misleading, incomplete or out of date. Duplicate accounts, accounts created to avoid a restriction and accounts connected with prohibited activity may be reviewed or closed.

To protect players, the website and payment systems, Lukki Casino may ask you to verify your identity, age, address, payment method or source of funds. You may be asked to provide documents or information that is reasonably required for these checks. Verification may be requested when you open an account, before a payment is processed, when account information changes or whenever a security or compliance review is necessary.

Information provided for verification must be genuine, readable and current. You must not alter documents, use another person's documents or attempt to avoid a verification process. If requested information is not supplied within a reasonable period, or if the information cannot be verified, access to some or all services may be limited. Payments may also be delayed or declined while checks are completed.

Account security

You are responsible for protecting your username, password and other account credentials. Do not share them with anyone or store them where another person can easily access them. Tell Lukki Casino promptly through the available support channel if you believe your account has been accessed without permission, your details have been compromised or a transaction appears unfamiliar. You may be responsible for activity carried out through your account if you have failed to keep your credentials secure or have allowed another person to use them.

3. Deposits, withdrawals, games and promotions

You may deposit funds only using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to availability, verification, security checks and additional conditions displayed at the time of use. Lukki Casino may refuse, reverse or return a transaction where it cannot be properly authorised, verified or processed. You should check the payment information shown on the website before confirming a transaction.

Funds placed in your account are for participation in the available services and must not be used for an unlawful purpose. You must not deposit money obtained through fraud, theft, unauthorised use of a payment method or any other unlawful activity. A transaction may be investigated or placed on hold if it raises a security, fraud, money-laundering or responsible gambling concern.

Withdrawal requests are subject to account verification, payment checks, applicable rules and any instructions displayed on the website. Lukki Casino may return funds to the original payment method where appropriate or use another permitted method. You may be asked to confirm ownership of a payment method before a withdrawal is processed. The amount available for withdrawal may be affected by pending transactions, disputed payments, applicable game rules or promotional conditions.

Games are provided subject to their displayed rules, technical operation and availability. You are responsible for checking the game rules before placing a wager. A wager may be accepted, declined or cancelled in accordance with those rules. If a game, result, balance or transaction is affected by an obvious error, system fault, interruption or other technical problem, the relevant activity may be reviewed and corrected where permitted. Lukki Casino may take reasonable steps to protect the fairness and integrity of the services.

Bonuses and promotional offers

Promotions, bonuses, rewards and other offers are subject to separate promotional terms. Those terms may explain eligibility, claim requirements, expiry, wagering or playthrough conditions, permitted games, maximum values, withdrawal rules and what happens if an account is closed or a promotion is cancelled. You should read the complete terms of an offer before accepting it. If you do not meet the stated conditions, a bonus or associated winnings may not be available for withdrawal.

Unless the relevant promotional terms state otherwise, Lukki Casino may withdraw, change or cancel an offer where there is an error, misuse, technical issue, suspected fraud or a change in the circumstances supporting the offer. A player must not use multiple accounts, automated tools, collusion or any other method to obtain a promotional advantage that was not intended.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. Take regular breaks and avoid gambling when you are affected by alcohol, drugs, stress or other factors that may affect your judgement. You can use the responsible gambling tools and information made available on the website, including account breaks, deposit controls or self-exclusion options where available.

If gambling is becoming difficult to control, stop playing and seek appropriate support. You can also ask for your account to be restricted or closed through the available support process. A restriction may apply for the period selected or for another period confirmed by Lukki Casino. You must not try to bypass a restriction by opening another account or using another person's account.

You must use the website fairly and responsibly. The following activities are prohibited:

• Using the services while under the minimum legal age or allowing a person under that age to use your account.
• Using false, stolen or unauthorised personal or payment information.
• Opening or controlling accounts for another person, or allowing another person to use your account.
• Manipulating games, interfering with the website or using software, devices or techniques intended to obtain an unfair advantage.
• Using bots, automated systems, scripts or other tools to interact with the website unless expressly permitted.
• Colluding with other players, exploiting a known error or attempting to interfere with game outcomes.
• Using the services for fraud, money laundering, abuse, harassment or any other unlawful purpose.
• Attempting to avoid a suspension, self-exclusion, account restriction or verification requirement.

Where prohibited conduct is suspected, Lukki Casino may investigate, request further information, restrict access, cancel affected activity, suspend or close an account, and take any other action permitted by law. These steps may be taken to protect players, payment systems and the integrity of the services.

5. Privacy, liability, closure and complaints

Personal information is handled in accordance with the applicable privacy notice and relevant privacy requirements. Information may be used to operate your account, process payments, verify identity and age, provide support, improve the website, manage risks, prevent fraud and meet legal or regulatory obligations. You should read the privacy information available on the website to understand how information is collected, used, stored and disclosed.

The website may be unavailable from time to time because of maintenance, upgrades, technical problems, network issues, events outside reasonable control or other operational reasons. While reasonable steps may be taken to keep the services available and accurate, uninterrupted access cannot be guaranteed. You should check your account and transaction details and report any apparent error as soon as possible.

To the extent permitted by law, Lukki Casino is not responsible for loss caused by your failure to follow these terms, misuse of your account, unauthorised access resulting from your actions, interruptions outside reasonable control or information supplied by you that is inaccurate or incomplete. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

You or Lukki Casino may close an account in accordance with the account and responsible gambling processes available on the website. Lukki Casino may also suspend or close an account where required for legal, security, compliance, responsible gambling or operational reasons. Account closure does not remove obligations that arose before closure. Any remaining balance may be reviewed and handled in accordance with applicable laws, verification requirements, payment rules and these terms.

Questions and complaints

If you have a question, transaction concern or complaint, please use the support or contact process made available on the website. Provide enough information for the matter to be identified, such as your account details, the relevant date and a clear description of the issue. Do not send payment passwords or other sensitive security information. Complaints will be reviewed using the applicable internal process, and you may be asked for further information so that the matter can be assessed fairly.

These terms are intended to operate with applicable Australian laws and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. If you have questions about how these terms apply to your situation, consider obtaining independent legal advice before using the services.