Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to information collected through the Lukki Casino website, account features, customer support channels and related online services. It is intended for players in Australia and should be read together with any other terms, notices or information displayed when you use the website.

Personal information means information that identifies you, or information that could reasonably be connected with you. The information we handle depends on how you interact with Lukki Casino. For example, a visitor who only browses the website may provide less information than a player who creates an account, makes a deposit, requests a withdrawal or completes verification.

By using the website or providing information, you acknowledge that your information may be handled as described in this Privacy Policy. Where consent is required, we will seek it in an appropriate way. You may withdraw consent for certain uses, although this may not affect processing that is permitted or required for another reason.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or information practices. The updated version will be made available on the website. You should review this page occasionally so you remain aware of how information may be handled.

2. Information we may collect

A casino website typically needs several categories of information to provide account and gaming services safely. The information collected will depend on the services you use and the choices you make. It may include the following:

• Account details, such as your name, date of birth, username, password, residential details, contact details and account preferences.
• Verification information, such as identification documents, proof of identity, proof of age, proof of address and information used to confirm that an account is being used by the correct person.
• Payment and transaction records, such as deposits, withdrawals, payment method information, transaction amounts, transaction dates, account balances and related payment references. Full payment card details may be handled by payment providers rather than stored directly by the website.
• Gaming and account activity, such as login information, game activity, account settings, responsible gaming choices, support interactions and records of communications.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, referring pages and general location information derived from technical data.
• Cookie and similar technology data, such as pages viewed, session information, preferences, security events and information about how you interact with the website.
• Information you choose to provide when contacting support, making a complaint, asking a question, exercising a privacy right or responding to a verification request.

Some information may be collected from third parties where this is necessary for account administration, identity verification, payment processing, fraud prevention, security checks or other lawful purposes. This may include information from payment providers, identity verification services, fraud prevention providers, technology providers or other service partners. We expect information received from others to be handled in accordance with applicable requirements.

You should provide information that is accurate, current and complete when requested. If information is incorrect or incomplete, we may be unable to verify your account, process a transaction, provide support or make certain services available. Please do not provide another person's information unless you are authorised to do so.

3. How we use information

Lukki Casino may use personal information for the purposes reasonably expected when you use an online casino service. These purposes may include:

• Creating, maintaining and administering your account.
• Providing website features, casino services, customer support and account communications.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age and eligibility to use relevant services.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, investigating and preventing suspicious, unlawful, prohibited or abusive activity.
• Meeting legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to the service.
• Managing responsible gaming tools, account restrictions, player safety measures and related communications.
• Improving website performance, reliability, usability, products and support.
• Understanding general usage trends through aggregated or de-identified information.
• Responding to questions, complaints, requests and other communications.
• Sending marketing or promotional communications where permitted and where you have agreed to receive them, subject to your available choices.

We may use information where it is necessary to provide a service you request, to perform an agreement with you, to meet a legal or security obligation, to protect the website and its users, or for another legitimate business purpose. In some cases, we may ask for your consent before using information for a particular purpose. The reason for collecting information may be explained at the point where it is requested.

We do not treat marketing as a condition of using the core account service. If you receive promotional messages, you can usually unsubscribe by using the option included in the message or by contacting support. Stopping marketing messages will not necessarily stop important service, security, account or transaction communications.

4. Sharing, security, cookies and retention

Service providers and other recipients

Personal information may be shared with service providers that help operate the website and provide services to players. These providers may support hosting, technology, payment processing, identity and age verification, fraud prevention, customer support, communications, analytics, security, auditing and professional services. They should only receive information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, the website or the public; to investigate suspected fraud or unlawful activity; to enforce applicable terms; to respond to a lawful request; or to meet a legal, regulatory, court or government requirement. We may share information in connection with a business change, such as a restructure or transfer of services, provided the information continues to be handled in accordance with applicable privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and staff or provider processes. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep it confidential and contact support if you believe your account may have been accessed without permission.

Cookies and similar technologies

Lukki Casino may use cookies and similar technologies to keep the website working, maintain sessions, remember preferences, support security, understand website usage and improve services. Some cookies are necessary for core features, while others may help with analytics, functionality or marketing. Cookies may be placed by the website or by service providers working on its behalf.

You can manage, restrict or delete cookies through your browser settings. If you block or remove some cookies, parts of the website may not work correctly, and saved preferences or active sessions may be lost. Your browser may also provide information about cookies and options for controlling them.

Storage and retention

Personal information may be stored electronically and may be processed by service providers in Australia or other locations where the relevant providers operate. Where information is handled across borders, appropriate steps may be taken to support its protection and lawful use.

We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified.

5. Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. You can contact us to ask about the information connected with your account and to exercise the following requests:

• Access your personal information and receive an explanation of how it is being used.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible where information must be retained for legal, security, transaction or other legitimate reasons.
• Withdraw consent to marketing communications or other processing that depends on your consent. Withdrawal does not affect processing that occurred before the withdrawal or processing based on another lawful reason.
• Ask questions about the collection, use, sharing, security or retention of your information.
• Raise a privacy concern or make a complaint about how your information has been handled.

To make a privacy or data request, contact support@lukkicasino.wtf and explain what you are asking for. Please include enough information for us to understand and locate your request, but do not send unnecessary sensitive information by email. We may need to verify your identity before providing information, making a correction, deleting information or changing account preferences. This helps protect your account and prevents information from being disclosed to the wrong person.

We aim to respond to valid requests within a reasonable timeframe. The timing and outcome may depend on the nature of the request, the information involved, verification requirements and any legal or operational obligations that apply. If we cannot complete a request in full, we will generally explain the reason, subject to security, confidentiality and legal restrictions.

You can also update certain account details through available account settings or by contacting support. If you close your account, closure does not automatically remove every record associated with it. Information required for legal, fraud prevention, dispute resolution, payment, security or record-keeping purposes may continue to be retained for the required period.

If you have a concern about privacy, please contact us first so the matter can be reviewed. You may also have the right to raise a concern with an appropriate privacy authority or other relevant body in Australia, depending on your circumstances.